WELCOME TO
Want to order
food on noon?
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OR UPDATE THE APP
food on noon?
SCAN TO DOWNLOAD OR UPDATE THE APP
Want to get your
restaurant listed?
restaurant listed?
SMALL FEES.
BIG TASTE.
BIG TASTE.
Delivering your dishes with the lowest commission rates in the region, guaranteed
HUNGRY FOR MORE
Get access to noon's millions of active customers
FOOD THAT'S ACTUALLY FAST
Your food delivered fresh & fast via our dedicated fleet of riders
THE RECIPE FOR SUCCESS
noon Food believes the key ingredient to a successful partnership is service that works both ways. Championing local business from the region for the region, we consider both the restaurant and the customer.
Our aim is to grow the food and beverage delivery sector via accessible technology and fair pricing. Everyone has a seat at this table.
Our aim is to grow the food and beverage delivery sector via accessible technology and fair pricing. Everyone has a seat at this table.
23%
COMMISSION RATE
21%
OF ORDER VALUE
Marketplace and Delivery Commission
2%
OF ORDER VALUE
Payment Handling Fee
BECOME A NOON FOOD PARTNER TODAY
LIVE IN
DUBAI, ABU DHABI & SHARJAH
DUBAI, ABU DHABI & SHARJAH
COMING SOON TO THE REST OF
UAE & KSA
UAE & KSA
Frequently asked questions
What is noon Food?
noon Food is a new food delivery marketplace housed within the noon app. Our mission is to grow the Food and beverage delivery sector via accessible technology and fair pricing. Championing local businesses from the region for the region, we consider both the restaurants and the customers. Everyone has a seat at the noon Food table.
Registering on noon Food
How can I register on noon Food?
Registering on noon Food is quick and easy.
Step 1
Submit all the required registration documents here
Step 2
We'll review your application and validate your documents. Your account will be activated within 48-hours from the submission of all your documents
What are the required registration documents?
Trading license or commercial registration
VAT certificate or, if your restaurant isn't VAT-registered, a non-VAT registration declaration. statement on a company letterhead
Passport or residence ID copy (both sides) of the individual or one of the individuals on the trading license
Verified bank document in the form of a cancelled cheque or a bank statement.
Please note that the bank statement or cancelled cheque should mention the legal entity name of the registered entity.
Provide the bank information listed below on a signed and stamped company letterhead, so that we can transfer your payments:
The company's legal name
Bank account number
IBAN
Swift code
Bank branch
Store currency (once chosen, it won't be possible to change it in the future)
A cancelled check, or a bank letter that mentions the company's legal name, the bank account number, and IBAN
Do I need to be VAT-registered to be listed on the platform?
Don't worry, you can be a noon Food partner without being VAT-registered. You just need to submit a non-VAT declaration on a company letterhead along with your registration.
Can I sign up multiple brands under one account?
Yes - if they have the same bank account and registered email ID.
How long will it take for my noon Food account to be activated?
Your account will be activated within 48-hours after you've submitted all the required documents here.
How does it work?
What is noon Food's fee structure?
Our fee structure is fair, transparent, sustainable, and the lowest in the region. This is how it's broken down
Marketplace and delivery fee
Payment handling fee
Click here for a more detailed breakdown.
| Marketplace Service Fee | 21% of order value |
| Payment Handling Fee | 2% of order value |
| Total | 23% of order value |
Will noon Food deliver my orders?
Our riders will deliver your orders to the customers swiftly & seamlessly.
Do I get to choose which areas I can deliver to?
We're here to help you deliver your Food to the maximum number of customers. Our delivery team will make sure we deliver your dishes to customers in all areas that we cover.
What can I do if the noon Food rider is late to pick up an order?
Don't worry, all orders are tracked by our team. However, if there has been a substantial delay in your pick-up, you can reach us through the restaurant support hotline available to you.
Can I reroute different orders to different branches of a restaurant?
Unfortunately, that won't be possible.
Restaurant and Order Management Applications
Can I add new items to my menu after my account has been activated?
Absolutely, you can upload items on noon Food at any time. We'll quickly approve them and take them live so that the customers can start enjoying your delicious Food.
What opening hours do I have to follow while my restaurant is listed on noon Food?
This is up to you as long as it's within noon Food operating hours, from 8 am till 12:30 am, 7 days a week. You have the freedom to choose what your restaurant opening hours are.
What do I do if an item is out of stock?
Our customers trust that the dishes that are listed on your restaurant page are in stock and available. It's very important to effectively manage your stock on the noon Food app to avoid cancelling customers' orders and failing at keeping our promise to them. If you're not able to prepare an item, you can quickly mark it as “out of stock” on the noon Food app. If you wish to cancel an order that you've already accepted, you'll be able to reach out to us over phone and our team will take care of the rest. Order cancellation fees will apply if you cancel the order after accepting it.
Can I set prep times for my items?
Yes, you can set your prep times on the noon Food Restaurant Management app.
Can I use my own packaging?
Yes, you can use your own packaging for your orders.
Can I contact my customers directly?
Yes, you'll have access to the customer's details, and you can call them directly.
Payments
How will I receive my payments?
Your payments will be directly transferred to your bank account. You'll be given a bank transaction ID to track each payment.
What is the payment cycle?
The payments for all your delivered orders will be transferred to your bank account every two weeks.
Will I have to issue my own invoices to the customers?
Yes, you should always attach an invoice to the packaged order before handing it over to the noon Food rider so the customer can clearly see the receipt.
Will customers be able to pay for orders in cash?
Yes, customers can choose between prepaid and cash-on-delivery payment options.
Support
How can I contact noon Food Restaurant Support?
For all questions, you can reach out to us via email at resops@noon.com
Frequently asked
questions
questions
noon Food is a new food delivery marketplace housed within the noon app. Our mission is to grow the Food and beverage delivery sector via accessible technology and fair pricing. Championing local businesses from the region for the region, we consider both the restaurants and the customers. Everyone has a seat at the noon Food table.
How can I register on noon Food?
Registering on noon Food is quick and easy.
Step 1
Submit all the required registration documents here
Step 2
We'll review your application and validate your documents. Your account will be activated within 48-hours from the submission of all your documents
What are the required registration documents?
Trading license or commercial registration
VAT certificate or, if your restaurant isn't VAT-registered, a non-VAT registration declaration. statement on a company letterhead
Passport or residence ID copy (both sides) of the individual or one of the individuals on the trading license
Verified bank document in the form of a cancelled cheque or a bank statement.
Please note that the bank statement or cancelled cheque should mention the legal entity name of the registered entity.
Provide the bank information listed below on a signed and stamped company letterhead, so that we can transfer your payments:
The company's legal name
Bank account number
IBAN
Swift code
Bank branch
Store currency (once chosen, it won't be possible to change it in the future)
A cancelled check, or a bank letter that mentions the company's legal name, the bank account number, and IBAN
Do I need to be VAT-registered to be listed on the platform?
Don't worry, you can be a noon Food partner without being VAT-registered. You just need to submit a non-VAT declaration on a company letterhead along with your registration.
Can I sign up multiple brands under one account?
Yes - if they have the same bank account and registered email ID.
How long will it take for my noon Food account to be activated?
Your account will be activated within 48-hours after you've submitted all the required documents here.
What is noon Food's fee structure?
Our fee structure is fair, transparent, sustainable, and the lowest in the region. This is how it's broken down
Marketplace and delivery fee
Payment handling fee
Click here for a more detailed breakdown.
| Marketplace Service Fee | 21% of order value |
| Payment Handling Fee | 2% of order value |
| Total | 23% of order value |
Will noon Food deliver my orders?
Our riders will deliver your orders to the customers swiftly & seamlessly.
Do I get to choose which areas I can deliver to?
We're here to help you deliver your Food to the maximum number of customers. Our delivery team will make sure we deliver your dishes to customers in all areas that we cover.
What can I do if the noon Food rider is late to pick up an order?
Don't worry, all orders are tracked by our team. However, if there has been a substantial delay in your pick-up, you can reach us through the restaurant support hotline available to you.
Can I reroute different orders to different branches of a restaurant?
Unfortunately, that won't be possible.
Can I add new items to my menu after my account has been activated?
Absolutely, you can upload items on noon Food at any time. We'll quickly approve them and take them live so that the customers can start enjoying your delicious Food.
What opening hours do I have to follow while my restaurant is listed on noon Food?
This is up to you as long as it's within noon Food operating hours, from 8 am till 12:30 am, 7 days a week. You have the freedom to choose what your restaurant opening hours are.
What do I do if an item is out of stock?
Our customers trust that the dishes that are listed on your restaurant page are in stock and available. It's very important to effectively manage your stock on the noon Food app to avoid cancelling customers' orders and failing at keeping our promise to them. If you're not able to prepare an item, you can quickly mark it as “out of stock” on the noon Food app. If you wish to cancel an order that you've already accepted, you'll be able to reach out to us over phone and our team will take care of the rest. Order cancellation fees will apply if you cancel the order after accepting it.
Can I set prep times for my items?
Yes, you can set your prep times on the noon Food Restaurant Management app.
Can I use my own packaging?
Yes, you can use your own packaging for your orders.
Can I contact my customers directly?
Yes, you'll have access to the customer's details, and you can call them directly.
How will I receive my payments?
Your payments will be directly transferred to your bank account. You'll be given a bank transaction ID to track each payment.
What is the payment cycle?
The payments for all your delivered orders will be transferred to your bank account every two weeks.
Will I have to issue my own invoices to the customers?
Yes, you should always attach an invoice to the packaged order before handing it over to the noon Food rider so the customer can clearly see the receipt.
Will customers be able to pay for orders in cash?
Yes, customers can choose between prepaid and cash-on-delivery payment options.
How can I contact noon Food Restaurant Support?
For all questions, you can reach out to us via email at resops@noon.com
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